ScoutCEO
Back Office Assistant
Stop losing leads, chasing follow-up, and drowning in admin.
Back Office Assistant is a done-for-you system for service businesses that helps answer leads faster, keep follow-up moving, get more people booked, and take repetitive admin work off your team’s plate.
Installed in 14 days. Managed for you monthly. Simple for your team to use.
The real problem
Most small businesses do not need more software. They need fewer things getting missed.
What it does
A smoother business without adding more headcount.
- • Answer new leads faster
- • Follow up automatically instead of relying on memory
- • Cut down the back-and-forth before someone books
- • Keep your customer list organized without extra admin
- • Move the right people to the next step automatically
- • Take repetitive follow-up work off your team’s plate
- • Give the owner a simple weekly summary
What’s included
What gets fixed, without making the business more complicated.
- • New lead and inbox sorting
- • Automatic follow-up messages
- • Rules for who gets routed where
- • Booking handoff
- • Customer record updates
- • Intake and next-step routing
- • Weekly summary
How it works
Simple to get started. Simple to keep running.
1. Audit
We inspect where leads, follow-up, and admin work are breaking down.
2. Map
We define what should happen automatically and what still needs a human.
3. Install
We connect the tools you already use and set up the fix.
4. Tune
We monitor, improve, and maintain it so it keeps working without extra chaos.
Pricing
Three packages. Clear boundaries.
Start with one workflow, then expand only if the economics make sense.
Starter
$1,500 setup + $750/mo
One core workflow. Fastest path to proof.
- • 1 workflow
- • Up to 2 connected tools
- • 14-day tuning window
Growth
Flagship$3,500 setup + $1,500/mo
Our flagship package for service businesses with real lead flow.
- • Up to 3 workflows
- • Monthly optimization
- • Best fit for most clients
Pro
$6,500+ setup + $2,500–$4,000/mo
For more complex businesses with multiple workflows.
- • Multiple workflows
- • Advanced routing
- • Higher-touch support
Best fit
Built for owner-led service businesses.
- • agencies
- • home service businesses
- • law, accounting, and bookkeeping firms
- • med spas and clinics
- • real estate teams
- • consultants and service operators
Trust and objections
Will it sound robotic?
No. Messaging and routing rules are tuned to your business, tone, and actual workflow.
Will this work with our tools?
Usually yes, as long as your core systems are standard and accessible. We scope that during the audit.
What if something needs a human?
High-risk or exception cases can be routed for review instead of being auto-handled.
Do we lose control?
No. You keep ownership of your tools, accounts, data, and access.
Turn missed leads and admin chaos into a smoother operation.
Book a 20-minute Backend Audit and we’ll show you where leads are being lost, where time is getting wasted, and what to fix first.
Book a 20-Minute Backend Audit